Veloura Privacy Policy
This Privacy Policy explains how Fibravia collects, uses, stores, and deletes information when you use Veloura: AI Girlfriend Chat.
Veloura is an AI companion chat application. The service may process account data, chat content, memories, notification data, subscription status, advertising identifiers, and support requests in order to provide the app experience.
Summary
- We collect the information needed to create and operate your Veloura account.
- Your chat messages and related memories may be processed to generate AI responses and personalize the app experience.
- We use third-party services for authentication, analytics, crash reporting, push notifications, subscriptions, ads, hosting, and AI processing.
- You can request account deletion in the app or from the account deletion page on our website.
- Deleting your Veloura account does not automatically cancel a Google Play subscription.
1. Data Controller
The data controller is Eyüp Çelik, operating under the Fibravia brand as a sole proprietor in Konya, Türkiye. Tax office: Meram Vergi Dairesi; tax ID: 2360982088. This city-level location is not a visiting or service-of-notice address. Privacy and deletion requests: info@fibravia.com.
2. Information We Collect
We may collect account identifiers, email address, user ID, profile details, app preferences, language settings, device information, approximate usage information, crash logs, diagnostic data, support messages, and purchase or subscription entitlement status.
Veloura may collect and process chat messages, AI conversation history, character interaction data, user-provided memories, and personalization signals that are needed to provide the AI chat experience.
If push notifications are enabled, we may process device push tokens and notification preferences.
If advertising is enabled, advertising partners may process advertising identifiers, device information, and ad interaction data according to their own policies.
3. How We Use Information
We use information to create and manage accounts, provide AI chat features, personalize conversations, remember user preferences, maintain app security, prevent abuse, troubleshoot technical issues, process subscriptions, deliver notifications, respond to support requests, improve the service, and comply with legal obligations.
We may use aggregated or anonymized information to understand app performance and improve product quality.
4. AI Processing
Veloura uses AI services to generate chat responses. Your messages and relevant conversation context may be sent to AI infrastructure so that the app can respond to you.
Do not share sensitive personal information, financial information, medical information, legal information, passwords, or information about other people in chat messages.
AI responses may be inaccurate or fictional and should not be treated as professional advice.
5. Subscriptions and Payments
Veloura may offer paid features through Google Play. Payment processing and subscription management are handled by Google Play.
We may receive subscription entitlement status, purchase identifiers, product identifiers, transaction status, and related account-linked data needed to unlock paid features.
Deleting your Veloura account does not automatically cancel an active Google Play subscription. To cancel, open Google Play Store > Payments and subscriptions > Subscriptions > Veloura > Cancel subscription.
6. Third-Party Services
Veloura may use third-party providers for authentication, cloud hosting, database storage, analytics, crash reporting, advertising, push notifications, subscription validation, email delivery, and AI model processing.
These providers process data according to their own terms and privacy policies and may operate in countries outside your country of residence.
7. Data Retention
Retention of account, chat, memory, notification and subscription data depends on the app infrastructure and provider settings. Deletion requests require consideration of identity verification, legal retention and backups. The app and backend code are not part of this website repository; complete deletion within 30 days or backup retention of 90 days is not a verified commitment.
8. Account Deletion
Use the in-app deletion option where available, submit a request at https://www.fibravia.com/veloura/account-deletion or contact info@fibravia.com. The web form sends your email, optional user ID, language and message through /api/forms to the SMTP provider and receiving mailbox. Request submission does not automatically delete the app account. The deletion scope for account, profile, chats, memories, notifications and entitlement data needs separate assessment.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.
To exercise these rights, contact info@fibravia.com and include the email address or account identifier associated with your Veloura account.
10. Children
Veloura is not intended for children under the age required by applicable law. Do not use Veloura if you are not old enough to consent to digital services in your country.
11. Security
Avoid sharing unnecessary sensitive information in chats. Security measures and provider practices need separate verification; no online service can guarantee absolute security.
12. International Transfers
Providers outside Türkiye may process your information. Providers, countries, subprocessors, model training use and legal transfer mechanisms need separate verification against the app infrastructure. This text does not certify completed transfer safeguards or legal compliance.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.
Privacy Requests and Support
For privacy requests, account deletion questions, or support, contact info@fibravia.com.